🎉 Introducing the Ultimate Laundry Upgrade at the University of Delaware! 🧺📲

We've got exciting news that will make your laundry experience a breeze. 🚀

We've teamed up with Caldwell & Gregory to bring you a next-level laundry solution that's all about convenience and ease.

📱 Say Goodbye to your Card: Are you tired of hunting for your OneCard when it is time to do laundry? With the Speed Queen App, your OneCard is on your phone!

💰 Easy Payments: Making payments for your laundry has never been smoother. Use the Speed Queen app to pay with your OneCard. It's secure, it's easy, and it's all right in the palm of your hand.

⏱️ Check Machine Availability: Don't waste a minute waiting for a machine. The Speed Queen app shows you real-time machine availability, so you can plan your laundry timing perfectly and get back to what matters most.

🔄 Stay in the Know: Get alerts when your laundry cycle is complete, so you can pick up your fresh and clean clothes right on time. No more wondering if your laundry is ready—it's like having your own personal laundry assistant!

💳 OneCard Power: Your OneCard is connected to the Speed Queen App!

🌟 Experience the Future of Laundry: We're committed to enhancing your campus life, and this integration is just the beginning. Enjoy a modern, hassle-free laundry experience that's tailored to your needs.

Get ready to level up your laundry game with the Speed Queen app and your University of Delaware OneCard. It's convenience, innovation, and efficiency, all rolled into one amazing package. Download the Speed Queen app today and discover a new era of laundry at UD!

***PLEASE NOTE: Card readers will still be available on the machines until the end of the Fall Semester of 2023

GETTING STARTED

The Speed Queen App is a user-friendly mobile application that allows you to track the availability of washers and dryers, reserve machines in advance, receive notifications when your laundry is complete, and manage your account effortlessly. The app provides real-time updates, allowing you to plan your laundry around your busy schedule.

Creating Your Speed Queen Account and Using the App for Laundry (video instructions (new window)

To create an account and access your laundry funds:

  1. Download the Speed Queen app from the Apple App Store (new window) or Google Play (new window).

  2. Create your account using a valid email address.

  3. Use the location pin “YOUDEE”

  4. Select your laundry room from the list.

  5. Next to “UD ONECard Account Balance” select “Details.” This will prompt you to connect your UD ONECard balance to the app.

  6. Select an available machine from the list, load the machine, and add detergent/dryer sheets as needed.

  7. When you are ready, select “Pay.” This will start the machine.

  8. Choose to allow notifications via text, email, or push to get a reminder of cycle completion.

Introducing the Speed Queen mobile app

Get notified when your machine cycle is complete, pay for your washer or dryer, and more — all in one convenient place.

WASHING YOUR CLOTHES

  • Only load front load washer to half-full. Top load washers no higher than the top row of holes.

    Double-check fabric labels for recommended water temperature settings.

  • Add no more than 1/4 cup of liquid detergent or one pod to the washer tub. Only use high-efficiency (HE) detergent.

    Detergent pods go into the washer drum before adding your clothes. Do not put these in the detergent drawer!

    For liquid fabric softener, please refer to directions on the bottle.

  • Washer door will lock about 30 seconds after the cycle starts. It will unlock about 30 seconds after cycle is finished.

    Please leave washer door/lid open after use to allow the interior to dry.

Front Load & Top Load Washer Tips

Check out our video instructions on using our Speed Queen Front Load Washing Machine. Feel free to download our flyers to email or print and distribute to your residents.

DRYING YOUR CLOTHES

  • Check the lint filter before using the dryer. A clean lint trap speeds up drying time.

  • Double-check fabric labels for recommended heat temperature settings.

    Athletic clothing must be dried on low heat, or it may melt!

    Air-dry bras per manufacturer recommendations.

  • Do not overload the machine.

    Only use 1 dryer sheet per load.

Dryer Tips

Check out our video instructions on using our Speed Queen Dryers. Feel free to download our flyers to email or print and distribute to your residents.

GENERAL LAUNDRY TIPS

  • Always double-check fabric labels for recommended cycle and temperature settings. This will help prevent shrinking and/or damaging your laundry.

    Take “Dry clean only” clothes to the dry cleaners.

  • Items such as bobby pins, chapstick, gum, and tissues can damage your clothes.

  • Do not combine wash loads into one dryer load.

  • Footwear | Rugs | Bath Mats

REPORTING SERVICE ISSUES

  1. Call: 800.927.9274

  2. Email: service@caldwellandgregory.com

  3. Scan the QR code located on the machine that is not working.

  4. Website: caldwellandgregory.com/service-requests

ADDITIONAL RESOURCES

Laundry is a life skill! These tips will help make washing and drying your laundry easy, even if you have never done laundry before.

Please visit LAUNDRYPALOOZA.COM for more information on how to:

• Use the washers and dryers

• Use the Speed Queen app

• Submit a service call

• Get in touch with us